Privacy Policy

NexaGlobal Destinations ("we", "our", "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what we collect, how we use it, and your rights under applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

• Contact details: name, phone number, email address, postal address
• Travel documents: passport details, visa documents, photographs (only where required for bookings or visa applications)
• Payment information: billing details (we do not store card data — payments are processed by secure third-party gateways)
• Usage data: IP address, browser type, pages visited, via cookies and analytics
• Communications: emails, WhatsApp messages, call records

2. How We Use Your Information

• To process enquiries, bookings and visa applications
• To communicate with you about your trip, including confirmations and updates
• To share required data with airlines, hotels, embassies, consulates and DMCs for the purpose of your booking or visa
• To comply with legal and regulatory obligations
• To improve our services and, with your consent, send you promotional offers

3. Sharing Your Information

We share your data only when necessary:

• With suppliers (airlines, hotels, DMCs, visa agencies) to fulfil your booking
• With embassies and consulates for visa processing
• With payment processors and fraud-prevention services
• With government or law enforcement when legally required

We do not sell your personal data to third parties.

4. Cookies

Our website uses cookies to enhance your browsing experience and gather anonymous analytics. You can disable cookies in your browser settings at any time.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Visa and booking documents are typically retained for 3 years for legal and tax compliance.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with our Grievance Officer

7. Data Security

We use industry-standard security measures including SSL encryption, access controls and secure storage to protect your data. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our services are not directed to children under 18. We collect children's data only when required for family bookings or visas, with parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

10. Grievance Officer

For any privacy-related concerns or complaints, please contact:

• Name: Ahamed Muhaifir (Manager)
• Email: nexaglobaldestinations@gmail.com
• Phone: +91 90806 85510

Complaints will be acknowledged within 48 hours and resolved within 1 month, as required under the Consumer Protection (E-Commerce) Rules, 2020.

11. Contact Us

For general enquiries, please reach us at nexaglobaldestinations@gmail.com or +91 90806 85510.